AliExpress: 8 Important Details You Need to Know Before Your First Order From Nigeria

1. Is reliable?

This is the first question people ask when trying to order a product.

First, let me give you a simple overview of .

is an Online retail service based in China. Launched in 2010, it is made up of small businesses in China and other locations, such as Singapore, that offer products to international online buyers.

Owned by Alibaba Group Holding Limited, a Chinese multinational conglomerate holding company specializing in e-commerce, retail, Internet, and technology. The biggest internet company in Asia by revenue. Founded by Jack Ma and co.

2. Where is Located?

is located in China, and sell products through the internet (

ods on are sold by companies and individuals, most of them in China.

3. Why should I buy from ?

While things are cheap on  compare to other online and offline stores. They’re so many reasons why a lot of ns buy from them.

  • Over 100 million products online: You’ll lie down on your bed and browse through millions of products and their prices.
  • Convenience and Ease: Nobody will walk to you and ask if you’re buying or not, or intrude your window shopping experience.
  • Buyer protection and Money-back guarantee: If the product sent to you fail to meet what is displayed on the site or is bad, you can ask for return and get your money back.
  • 24 hours customers service support
  • They’ve millions of od products
  • Secure and Easy Payment
  • You can decide to talk to the seller before and after you order the products.
  • A lot of product reviews: Hardly will you find a product that someone has not bought and sent their feedback. This by far to me, the most important.

4. How Account Opening / Login in Done?

Before you purchase anything on , you will need to create an account with them.

How can create an account on ?

To create account you’ll need an email, password, mobile number, and shipping Address ( This can be your home or office address).

Opening an account doesn’t take more than 5 minutes. You can even signup using your ogle, Facebook, or Twitter account.

To log in, you enter your email and password. If you use ogle, Facebook, or Twitter to register then you’ll need to log in with it.

5. Shipping Method and Delivery

has several service shipping methods they use to deliver items to customers around the world.

Each of these shipping services has its way of treating customers’ orders.

Does ship to ?

Very well, they do. You can order a product and get it in . You simply select a shipping method of your choice.

Here is a list of shipping methods that ships to :

  • Standard Shipping
  • China Air Post Registered Mail
  • Singapore Post
  • EMS
  • DHL
  • POS Malaysia
  • FedEx
  • UPS
  • and the list es.

Choosing a shipping method depends on the item or seller you’re buying from. Some products display multiple shipping methods for you to choose one.

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While other products you might just see a single shipping method.

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How long will it take for my item to get to

This depends on the Shipping Method you selected on the order page.

Here is a list of common Shipping Methods you will find on and their delivery time:

  • Standard Shipping ( 20–35 days / three to four weeks on average)
  • China Air Post Registered Mail ( 23–43 days / three to five weeks)
  • Singapore Post ( 22–42 days / three to five weeks)
  • POS Malaysia (34–54 days / four to six weeks)
  • UPS ( 14–23 days / two to three weeks)
  • FedEx ( 7–15 days / within two weeks )
  • EMS ( 15–27 days / two to four weeks)
  • DHL ( 9–18 days / two to three weeks)

On average, I order a product from and expect it in three to four weeks. Regardless of the shipping method, I selected. I’m already used to this time duration.

If it exceeds three weeks, I normally contact the seller or to the nearest post office in my area. Before I to the post office, I make sure I look at the order tracking page.

Which shipping option do you think is perfect?

None! From experience, DHL, FedEx, and EMS would deliver your item quickly to your doorstep but at a higher price.

I always suggest people use Standard Shipping or China Air Mail for items with low prices or less quantity of items.

If you’re ordering multiple numbers of items like 15–30 (intending to sell), you need to be ready to handle clearing from custom. You could be called to clear your orders in .

Each of this method has its own shipping fee, and from my experience, China Air Post Register Mail and Standard Shipping are the cheapest.

For those considering DHL because of its relatively quick service, however, know that many have complained that sometimes you might end up receiving a call asking you t money for custom fee, though they claim it has been paid when you ordered the product.

What about free shipping?

Yes, some items come with free shipping, however, tracking is not provided. I hardly use free shipping, because, definitely, the cost of shipping is already added to the item price.

If you don’t like free shipping, you can still decide to opt for paid shipping.

There is nothing wrong ing for free shipping, it just depends on how the seller handles your item.

Why does it take so long to deliver?

This is a difficult question to answer.

Every company has their way of carryout business operation. In business operation, it normally difficult to work very fast when dealing with several third parties.

leverage on several third services to deliver orders all over the world. The distance from China to is also a consideration. Packaging and unpackaging of ods is also another important thing to consider here.

The ods on are sold by third-party sellers, who have their own way of treating a customer order. I ordered a $9 microphone and use China Mail, I was surprised I t a call from the delivery man in two weeks. I was expecting it to take three to four week since I used China Mail.

However, there is always a faster way of doing anything. It definitely must improve over time, as long as they want to keep patronizing them.

6. Do they have a pickup office in ?

For now, they don’t, even in Las. You will most times pick it up from the post office nearest to you. If you use major carriers like DHL or EMS, just stay at home, they will bring to you.

My recent order landed in my workspace, and I used the normal China Mail. So even if you don’t use services like DHL or EMS, some of the guys at the post office can decide to bring to you expecting to get a little change.

Make sure you have like N200 to N500 for those guys at the post office.

7. Delivery method While ordering multiple items

Can I get them at once?

Yes, you can.

You can order several different items or the same ods more than one.

Getting your orders boils down to the shipping method you selected and the seller. So, most of the time you won’t get it at once. Different sellers sell different products using different shipping methods.

Which of the post office will I get my order(s)?

to the nearest post office close to you. But, don’t forget to with some change in your pocket; N200 to N500 will be ok for small ods.

How should I enter my shipping address, how will it look like?

Give your correct resident details as clear as possible. Here is an example.

Address 1: Suite B19, Wuse Shopping Complex, Wuse Zone 5
Address 2: Behind Custom office, Wuse zone 3
City: Wuse
State: Federal capital territory or Abuja
ZIP Code: 900285

In case you don’t know your zip or postal code, simply ogle the name of your city + zip. e.g “Wuse zone 5 zip code”

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Do yourself od and help the delivery man, put your most active phone number.

Do they ship to anywhere in ?

The post office is in almost every town and city in . Just find out if one is close to you. Check their website.

Can I track my order?

Sure! you can track your order when you select a paid shipping method.

Note that, free shipping, you won’t be able to track your order. Try as much t some few extra dollars for a paid shipping method.

Actually, tracking is not what you think, there is nothing so special in tracking. Just a sense of where your item is.

What if I don’t get my order?

First contact the seller to know why, if it’s not ing fine or seller is refusing to respond, you can contact support and lodge complaint.

If it doesn’t work out, you’ll be refunded.

Will I get a call or email from the post office?

I can say, that in most case, you will get a call from the post office or the delivery man.

8. Payments / Charges

How can I pay?

You simply pay with your debit or credit card. You can also use Paypal if you don’t want to be entering your card details every time.

Credit or Debit card?

This is not different from your ATM card. Simply use your ATM card for payment.

In , we have three debit card you can use to process web transaction; MasterCard, Visa, and Verve.

MasterCard, Visa, or Verve, which one can I use t?

MasterCard and Visa can be used to make payments on .

Verve can’t be used to make international web transaction. Verve card won’t work on , try request a MasterCard from your bank.

I use my GTBank master card when I purchase from , try yours, GT card works like fire.

Payment error?

Try it again, you may have entered the card details, incorrectly.

Having troubles making payment with your card? Kindly contact your bank to get a lasting solution.

If your MasterCard or Visa doesn’t have your name on it, then I will suggest you request one with your name on it.

I have seen some ATM cards without the persons’ name or CVV on it. This is mostly due to the type of account they opened. Account created with just a passport usually fail t online. Make sure you contact your bank if you are having difficulty in making payments online.

Is the payment made in Naira or Dollars?

Dollars is currently the default currency display for the price of an item. You can simply multiply the dollar amount by naira equivalent to a dollar to know how much you will be charged.

However, if you’re getting the price in dollars, you can always change the currency to Naira.

Since they charge in dollars won’t it be expensive?

No, it is naira equivalent.

Items on are cheap.

You can compare the price to Amazon or other n stores and see. is by far the only online store with relatively low price items. Most items on the site are made in China and other Asian countries. Asians are known for making cheap but also quality products.

Most of the electronics, gadgets, and jewellery we buy from retailers were produced in China.

Things on are cheap and od, else I wouldn’t have written this guide.

What normally add to the price is the shipping cost. Some carriers fee can be 5X the product price. If you’re considering the money you’re to spend, then for a cheap shipping method.

Coupon code?

Coupon code is a discount code. If an item is sold for $12, and gives you a $2 coupon, this reduces the amount you’re t to $10 instead of $12.

Normally, coupons are given to new users.

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